Shipping Policy
Last updated: April 2026
We believe the moment your order arrives should feel as considered as the moment you placed it. This policy sets out how we ship, how long it takes, how we price shipping, and what happens in the rare case that something goes differently than planned.
Where we ship
We currently ship across India to all serviceable pin codes, including the major metropolitan cities and most tier-two and tier-three towns. In a small number of remote locations, the serviceability of our courier partners may be limited — if your pin code cannot be serviced, you will be informed at checkout.
International shipping is not yet available. We are actively expanding, and the first international destinations will be announced through our newsletter and @essenceeraofficial on Instagram.
Processing time
Orders placed before 3:00 p.m. IST on a working day are typically processed and handed over to our courier partner within 1 to 2 working days. Orders placed on Sundays or public holidays are processed on the next working day. During major sales, festive periods, or new launches, processing may take an additional 1 to 2 working days — any such delay will be communicated to you in advance.
Delivery timelines
Once dispatched, your order is typically delivered within the following indicative timelines:
Metropolitan cities — 3 to 5 working days from dispatch.
Tier-two cities & towns — 5 to 7 working days from dispatch.
Remote locations — 7 to 10 working days from dispatch.
Delivery timelines are indicative and not guaranteed. Actual delivery may be affected by events beyond our reasonable control, including weather, transport disruptions, regional restrictions, and public holidays.
Shipping charges
Standard shipping rates are calculated at checkout, based on the delivery pin code and order value. Any applicable charges are displayed before you confirm payment, so there are no surprises. GST, where applicable, is included in the shipping charge displayed.
Free shipping may be offered on orders above a defined threshold — the current threshold is displayed on the Website. We also offer complimentary shipping from time to time as part of seasonal campaigns.
Cash on Delivery (COD)
Cash on Delivery is available on select pin codes across India, for order values up to a specified limit. If your pin code qualifies, you will see the COD option at checkout. A small COD handling fee may apply, which will be displayed transparently before you confirm your order. Please have the exact amount ready at the time of delivery, as our courier partners may not always be able to provide change.
Order tracking
As soon as your order is dispatched, we send you a shipping confirmation — by email and SMS — with a tracking link and your Air Waybill (AWB) number. You can follow your shipment from our warehouse to your doorstep, in real time. If you have questions at any point, we are reachable on WhatsApp at +91 86049 02383.
Delivery attempts
Our courier partners typically make up to three delivery attempts before returning a shipment to our warehouse. To ensure a smooth delivery, please make sure that the shipping address and phone number on your order are accurate, and that someone is available at the address to receive the parcel. If the address is incorrect or incomplete, or if the consignee is repeatedly unreachable, the shipment may be returned to us.
Undelivered orders & returns to origin (RTO)
If a shipment is returned to our warehouse because of repeated failed delivery attempts, an incorrect address, a refused COD, or an unreachable recipient, we will contact you to confirm how you would like to proceed. You may choose to have the order reshipped (subject to additional shipping charges), or to cancel the order. For prepaid orders that are cancelled after an RTO, we will refund the product value after deducting the forward and return shipping costs, where applicable.
Damaged or missing shipments
If your shipment arrives visibly damaged, we recommend that you refuse delivery and ask the courier partner to return it to us, noting the damage on the delivery slip. If you only notice damage after opening the parcel, please write to us at info@essenceera.in within 48 hours of delivery, with your order number, a clear photograph of the outer packaging and the affected product, and a short description. We will arrange a free replacement or a full refund, as per our Return & Cancellation Policy.
Delays & force majeure
Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control — including weather events, transport strikes, regional restrictions, pandemics, acts of government, or disruptions at our courier partners. In such cases, we will keep you informed, work with our partners to resolve the issue, and offer a suitable remedy where appropriate. Essence Era shall not be held liable for such delays.
Contact for shipping queries
For any question about shipping, tracking, or delivery, please write to info@essenceera.in or reach us on WhatsApp at +91 86049 02383, Monday to Saturday, 10:00 a.m. to 7:00 p.m. IST. We reply quickly, and always personally.
