Return & Cancellation Policy

Last updated: April 2026

We want you to love everything you buy from us. This policy explains when and how you can cancel an order, when you can return it, and how we handle refunds — written with the same honesty we bring to the bottles themselves.

Cancelling your order

Before dispatch

You may cancel your order at any time before it is dispatched, at no cost. To do so, please write to info@essenceera.in or WhatsApp us at +91 86049 02383, with your order number. Once the cancellation is confirmed, any amount already paid will be refunded in full to your original method of payment, within 7 to 10 working days.

After dispatch

Once an order has been dispatched from our warehouse, it cannot be cancelled. If you no longer wish to receive the order, you may refuse delivery when our courier partner attempts to hand it over, and the shipment will be returned to us. For prepaid orders, the product value will be refunded after deducting the forward and return shipping costs, where applicable.

Returns — what we accept

Because our products are intimate, skin-contact items, we are able to accept returns only in the following situations:

• Damaged in transit  — the product or its primary packaging arrived visibly damaged.
• Wrong product received  — you received a different product, variant, shade, or fragrance from the one ordered.
• Manufacturing defect  — a genuine formulation or packaging defect, identified on first use.
• Missing item  — a product listed on your invoice is missing from the shipment.

Returns — what we cannot accept

In keeping with hygiene and safety standards followed across the beauty and skincare industry, we are unable to accept returns in the following situations:

• Products that have been opened, used, or had their hygiene seal broken, unless they are defective or damaged.
• Change of mind after delivery — including a change of preference in fragrance, shade, or texture once the product is opened.
• Minor variations in colour, fragrance intensity, or texture between batches, which are a natural characteristic of small-batch cosmetic production.
• Products showing signs of wear, damage, or mishandling after delivery.
• Returns requested more than 7 days after delivery.
• Products purchased as part of a final-sale, clearance, or closing-stock promotion, where this is clearly stated at the time of purchase.
• Products purchased through third-party marketplaces (Amazon, Flipkart, Meesho, JioMart) — these are governed by the return policies of the respective marketplace.

How to initiate a return

If your order qualifies for a return under section 2 above, please follow the steps below within 7 days of delivery:

Step one. Write to us at info@essenceera.in with the subject line “Return Request — [Your Order Number].” If you prefer, you can also reach us on WhatsApp at +91 86049 02383.

Step two. Share your order number, a clear photograph and short video of the product and its packaging, and a brief description of the issue.

Step three. Our team will review your request within 48 working hours and confirm whether the return has been accepted. If it is, we will arrange a reverse pickup through our courier partner, wherever serviceable. In non-serviceable pin codes, we will guide you through a self-ship arrangement, with shipping costs reimbursed on approval.

Condition of returned products

Returned products must be sent back in their original packaging, with all tags, seals, and accessories intact, along with the original invoice. Essence Era reserves the right to inspect returned products upon receipt. If a returned product does not meet these conditions, we may refuse the return and send the product back to you, at your cost.

Refunds

Once a return is received and inspected at our warehouse, we will notify you by email or WhatsApp about the status of your refund. Approved refunds are processed as follows:

Prepaid orders  — refunded to the original method of payment (card, UPI, net banking, or wallet) within 7 to 10 working days of approval.

Cash on Delivery orders  — refunded through a direct bank transfer (NEFT) to a bank account of your choice, within 7 to 10 working days of approval. We will ask you for the account holder’s name, account number, and IFSC code.

Once a refund is initiated from our side, the time it takes to reflect in your account depends on your bank or payment provider, and is typically between 3 and 7 working days.

Exchanges

Where a product has been delivered damaged, defective, or incorrect, we are happy to offer a free replacement of the same product, subject to stock availability. If the requested replacement is unavailable, you may choose a suitable alternative of equivalent value, or a full refund. We do not offer exchanges for change-of-mind reasons.

Partial returns

If your order contains multiple products and only one qualifies for a return, you may return the affected product on its own — the rest of the order will remain with you, and the refund will be processed for the value of the returned product only. Any shipping charges or discounts applied to the original order will be recalculated on a pro-rata basis where applicable.

Purchases made through third-party marketplaces

Essence Era products purchased through Amazon, Flipkart, Meesho, JioMart, or any other authorised marketplace are subject to the return, refund, and cancellation policies of the respective marketplace. Please raise any such request directly through the platform where you placed the order. For questions about product authenticity or quality, you are always welcome to write to us at info@essenceera.in in parallel.

Contact

For any question about this policy, a specific return, or a refund status, please write to info@essenceera.in or WhatsApp +91 86049 02383. We aim to respond to every message within one working day.