Shipping policy

Shipping Policy

Last updated: April 2026

At Essence Era, every perfume body lotion is packed with care and dispatched from our Delhi studio, so it reaches you exactly the way it left us. This policy covers our dispatch timelines, delivery windows, shipping charges, and how to track your order.

Order Processing

Once your order is placed, our team verifies and packs it at our Delhi facility. Orders are typically dispatched within 24 to 48 hours of being placed, excluding Sundays and public holidays. During sale periods or high-demand launches, dispatch may take slightly longer, we'll keep you updated if that happens.

Delivery Timeline

We ship every perfume body lotion pan-India, from metro cities to smaller towns and remote pin codes.

  • Metro cities — typically delivered within 3 to 5 days of dispatch
  • Other cities and towns — typically delivered within 5 to 7 days of dispatch
  • Remote or non-serviceable areas — may take 1 to 2 additional days, depending on courier availability in your pin code

Total delivery time, from order placement to arrival at your doorstep, is generally within 7 days across India. Delays can occasionally occur due to weather, courier disruptions, or regional restrictions, and where possible, we'll notify you in advance.

Shipping Charges

  • Free shipping on all prepaid orders above Rs 1000
  • Orders below Rs 1000, or paid via Cash on Delivery, carry a small shipping charge, calculated and shown at checkout based on your delivery location
  • We occasionally run promotions offering free shipping on prepaid orders regardless of order value, any such offer will be clearly shown on our website and at checkout

Order Tracking

Once your perfume body lotion ships, you'll receive a tracking link via email and SMS, so you can follow your package right up to your doorstep. If you haven't received a tracking update within 48 hours of placing your order, please write to us and we'll look into it.

Cash on Delivery (COD)

We offer Cash on Delivery across most serviceable pin codes in India. COD orders may take slightly longer to process than prepaid orders, and carry an additional shipping charge, shown at checkout. Availability of COD depends on your delivery location and may not be offered in all pin codes.

Undelivered or Returned-to-Origin Shipments

If a shipment could not be delivered due to an incorrect address, unavailability at the delivery location after repeated attempts, or refusal at the doorstep, it will be returned to our Delhi warehouse. In such cases:

  • For prepaid orders, the product value will be refunded after deducting forward and return shipping costs, where applicable
  • For COD orders, no charge is levied since payment was never collected, but we reserve the right to request prepayment on any future orders from the same account, to prevent repeated failed deliveries

Shipping to Multiple Addresses

Each order is shipped to a single delivery address. If you'd like your perfume body lotions sent to more than one address, please place separate orders for each.

Damaged or Tampered Shipments

While every order is carefully packed to survive transit, if your shipment arrives visibly damaged or tampered with, please do not accept the delivery, or if already accepted, contact us within 48 hours with photos of the packaging and product. Our full process for damaged shipments is covered under our Return & Cancellation Policy.

Purchases Through Third-Party Marketplaces

Essence Era perfume body lotions purchased through Amazon, Flipkart, Meesho, JioMart, or any other authorised marketplace are shipped and tracked through the respective platform, and are subject to that marketplace's own shipping timelines and policies. For questions about product authenticity, please feel free to write to us directly at info@essenceera.in.

International Shipping

At this time, Essence Era ships only within India. We're working on expanding internationally, and will update this page when that becomes available.

Contact

For any question about your shipment, delivery timeline, or tracking status, write to us at info@essenceera.in or WhatsApp +91 86049 02383. We aim to respond to every message within one working day.