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Shipping and Return

Shipping & Returns

Shipping & Return Policy

We want your Essenceera experience to feel smooth and worry-free. This page explains how we handle shipping, delivery, returns and refunds for your orders.

Essenceera Last Updated: December 2025 Pan India Shipping
All our products are carefully packed and shipped with trusted courier partners. If anything reaches you damaged, incorrect or incomplete, we’re here to help and make it right.

1. Who We Are

Essenceera is a beauty and skincare brand based in India, offering carefully crafted, high-quality products designed to support healthy and glowing skin.

Customer Support

Email: info@essenceera.in Phone: 86049 02383 Working Hours: Monday – Saturday, 9:00 am – 6:00 pm Sunday: Closed

2. Shipping Policy

We currently ship orders across India through reliable courier partners.
  • Order Processing: 1–3 working days
  • Delivery Time: 3–7 working days after dispatch
  • Shipping Charges: Displayed at checkout

3. Order Tracking & Delivery Issues

  • Tracking link provided once order is dispatched.
  • Please ensure your address and phone number are correct to avoid delivery issues.

4. Return & Replacement Policy

Due to hygiene reasons, opened or used products cannot be returned. We assist in the following cases:
  • Wrong product received
  • Damaged or leaked product
  • Missing item in package
Conditions:
  • Inform us within 48 hours of delivery
  • Share photos/videos for verification

5. Non-Eligible Returns

  • Opened or used products
  • Requests made after allowed time
  • Sale items unless damaged or incorrect

6. Refunds

  • Refunds issued only for eligible cases such as non-serviceable pin codes, stock issues, or when replacement isn't possible.
  • Refunds process within 5–7 working days.

7. Order Cancellation

  • Cancellation allowed only before order is dispatched.
  • Once shipped, the cancellation cannot be processed.

8. Contact for Shipping & Return Support

If you need help with shipping, delivery, returns or refunds, please contact us with your Order ID: Essenceera Email: info@essenceera.in Phone: 86049 02383 Working Hours: Monday – Saturday, 9:00 am – 6:00 pm (Sunday Closed)