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- Mon-Sat : ( 9 am - 6 pm )
- Info@essenceera.in
- Pan India
Shipping & Returns
Shipping & Return Policy
We want your Essenceera experience to feel smooth and worry-free. This page explains how we handle shipping, delivery, returns and refunds for your orders.
All our products are carefully packed and shipped with trusted courier partners.
If anything reaches you damaged, incorrect or incomplete, we’re here to help and make it right.
1. Who We Are
Essenceera is a beauty and skincare brand based in India, offering carefully crafted, high-quality products designed to support healthy and glowing skin.Customer Support
Email: info@essenceera.in Phone: 86049 02383 Working Hours: Monday – Saturday, 9:00 am – 6:00 pm Sunday: Closed2. Shipping Policy
We currently ship orders across India through reliable courier partners.- Order Processing: 1–3 working days
- Delivery Time: 3–7 working days after dispatch
- Shipping Charges: Displayed at checkout
3. Order Tracking & Delivery Issues
- Tracking link provided once order is dispatched.
- Please ensure your address and phone number are correct to avoid delivery issues.
4. Return & Replacement Policy
Due to hygiene reasons, opened or used products cannot be returned. We assist in the following cases:- Wrong product received
- Damaged or leaked product
- Missing item in package
- Inform us within 48 hours of delivery
- Share photos/videos for verification
5. Non-Eligible Returns
- Opened or used products
- Requests made after allowed time
- Sale items unless damaged or incorrect
6. Refunds
- Refunds issued only for eligible cases such as non-serviceable pin codes, stock issues, or when replacement isn't possible.
- Refunds process within 5–7 working days.
7. Order Cancellation
- Cancellation allowed only before order is dispatched.
- Once shipped, the cancellation cannot be processed.